Frequently Asked Questions


  1. Does CTS ship internationally? 
    We offer shipping to all locations within continental Canada & the USA. ​​
  2. Does CTS ​​​​​accept credit card? 
    We accept Mastercard, Visa, & PayPal.
  3. How much will shipping cost to "X" location? 
    Our shipping is always $15.50 CAD. If your order is over $150, shipping is free*. 
  4. I see an item with 0 pieces in stock - when will it be restocked? 
    Items from our vendor partners will always be re-stocked. It is best to contact us via email, or through our LiveChat, to get exact information regarding lead times on out of stock items. 
  5. An item I need is only showing 5pcs in stock - I need 10pcs. Will the remainder get back-ordered? 
    If you require a greater quantity of an item than is shown as being in our stock, contact us for a quote.
  6. Are the items on the website used?
    All of our inventory is new, unless the product description indicates that it is used.  
  7. I can't find an item on your website. 
    The products we offer not limited strictly to what is available online. If you need an item & can't find it through our web search, contact us for a quote. We are a licensed distributor for a wide range of suppliers & can provide you with competitive pricing on most industrial products. 
  8. How can I contact CTS Industrial Supply? 
    We can be reached through our LiveChat button which is located in the bottom right-hand corner of the home page. Office Number: 905-664-8661. Email: