Frequently Asked Questions
- Does CTS ship internationally?
We offer shipping to all locations within continental Canada & the USA.
- Does CTS accept credit card?
We accept Mastercard, Visa, & PayPal.
- How much will shipping cost to "X" location?
Our shipping is always $15.50 CAD. If your order is over $150, shipping is free*.
- I see an item with 0 pieces in stock - when will it be restocked?
Items from our vendor partners will always be re-stocked. It is best to contact us via email, or through our LiveChat, to get exact information regarding lead times on out of stock items.
- An item I need is only showing 5pcs in stock - I need 10pcs. Will the remainder get back-ordered?
If you require a greater quantity of an item than is shown as being in our stock, contact us for a quote.
- Are the items on the website used?
All of our inventory is new, unless the product description indicates that it is used.
- I can't find an item on your website.
The products we offer not limited strictly to what is available online. If you need an item & can't find it through our web search, contact us for a quote. We are a licensed distributor for a wide range of suppliers & can provide you with competitive pricing on most industrial products.
- How can I contact CTS Industrial Supply?
We can be reached through our LiveChat button which is located in the bottom right-hand corner of the home page. Office Number: 905-664-8661. Email: firstname.lastname@example.org